Brand Reputation for National Pizza Franchise

Overview: National Pizza Franchise needed help managing brand reputation and customer interaction for 27 store locations on social media. In this particular case, the client received a poor review on their Facebook page and loss of business from a long-time customer.

Solution: Through prompt response time and friendly and professional customer service, TAE was able to coordinate a solution for the customer. The customer removed their negative review from the page and was excited to continue being a customer.

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